So You Want To Be A Waiter

The best book on waiting tables that you have never read – yet

Starbucks wins reversal of $100-million tips verdict


Basically, the ruling hinged on whether Starbucks shift supervisors performed “managerial functions” such as hiring, firing and schedule making. The judge ruled that the shift supervisors performed the same functions as a barista without the managerial functions, since their main function was the training and direct supervising of baristas without the management functions.

“…Starbucks argued that its supervisors spend most of their workdays — as much as 95% — performing the same jobs as baristas, including making coffee and taking orders. Although supervisors have some authority to supervise or direct baristas, they can’t enforce those directions and can’t hire, discipline or terminate them, the Seattle company said”.


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