So You Want To Be A Waiter

The best book on waiting tables that you have never read – yet

Quick tip

Yesterday’s quick tip was about being careful to reprint checks. I can hear some of you newbies ask, “Why would you have to reprint a check up to three times if you print a check right before dessert? Wouldn’t the most you would have to reprint it is one time, assuming that they got dessert”?

Well, a good waiter never assumes that they’re finished. Yeah, yeah, I know that most of the time, you’re hoping that they’re going to leave quickly so that you can get another table. And it’s true, in the middle of the rush, sometimes rather than up-selling, you downplay dessert.

However, there are plenty of times when the “dessert course” can mean a significantly bigger check, especially if you’re in a more upscale establishment (I know that most newbies won’t be in such a place, but you should still understand that there are times when what you sell post-entree can raise your check significantly).

There have been times when I’ve asked before they order dessert whether they want coffee and they say no. Then I bring the dessert and halfway into dessert, they realize that they need coffee. So I ring up coffee (printing the check and discarding the previous check that I’ve already printed) and go get it for them. Then, because I had already previously asked them if they wanted Bailey’s with their coffee or port, one or two of them decides that Bailey’s would be nice when the coffee hits the table. So I bring the Bailey’s, having to reprint the check and discarding the old one while I do it. Then I get back to the table and someone decides that port would be nice. So the reprinting check thing happens again. And, as I think I’m finished for sure, two of them decide to cap off the meal with cognac.

Of course, I don’t mind all of this grand desserting because they’re one of my later tables and the bill has just risen by an extra $60.

When I get a table that starts doing this, I get back into the selling mode, even if it’s in the middle of a rush, depending on how I’ve read the table during the meal. That’s because, in my current restaurant, you never know where it’s going to end. One of my fellow servers thought they were finished with a deuce when the two businessmen decided to have two glasses of Louis XIII, or as we like to call it in the business, Louis Trey. Those two glasses of cognac are $150 a piece. His deuce, an already nice deuce at $300, doubled instantly. And they never would have done it had he not suggested it and sold it as an experience, even though he thought they were through. He just had a feeling about them based on their demeanor and how they had been ordering through the meal and he rolled the dice. He never gave up on them. and he got a great $120 tip instead of a really nice $60 one.

I realize that many of you don’t have those kind of selling opportunities. But most of you can upsell things like Bailey’s and Frangelico with coffee. This should be SOP for you. If a table has been drinking any type of alcohol, you should always solicit at least Bailey’s when you solicit coffee. It can mean an extra $20 on your check if you sell two or three of them. and hell, they’re going to have coffee anyway, right? Might as well  make it a $10 coffee instead of a $3 one.

Obviously, you don’t want to build your check by $20 and lose a turn, because that can cost you another $60 table. So you should be aware when you should and shouldn’t be somewhat aggressive about up-selling the dessert course. Just don’t get in the habit of automatically going into down-selling mode when you pick up the entree plates because you want to get them on their way so that you can get your next table. You just never know. Pick your times and places and then go for it. Don’t forget that a grand dessert finish to a meal will leave the guest with the ultimate dining experience and might very well be reflected in your tip percentage.

Louis XIII

Louis Trey, baby.

2 responses to “Quick tip

  1. thairader July 6, 2009 at 1:00 pm

    This blog is great! Most people write off serving tables as some brainless job. I’m glad someone’s there to show that there are actual skills involved. Kudos!

    And, while I’m at it…
    http://thairade.wordpress.com

  2. teleburst July 6, 2009 at 1:22 pm

    Thanks for the comment. I’ve gone to your blog as well and am reading it. Very good stuff. I’m going to recommend it and add it to my blogroll and hope that you will add mine as well. Also, if you go back to some earlier posts, you’ll see that I’m quite the fan of Thai food. I’ve reviewed a Thai cookbook as well as highlighted galangal as a “food item of the day”.

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