So You Want To Be A Waiter

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“A passion for hospitality”

This is a phrase that Frank Bruni, recently departed New York Times food critic, used last night on Charlie Rose to describe one of the main keys to a successful restaurant. If you missed it, it should show up on Charlie Rose’s website shortly (it’s not there yet).

It’s a very informative segment for anyone interested in food or restaurant topics.

This phrase is especially important for any waiter, regardless of type of restaurant that they might work in, to try to achieve because it’s the waiter who’s the point person for the hospitality experience.

Whan a waiter treats the diner as a guest instead of the customer, he or she is leaps and bounds ahead of the hospitality game. A warm and welcoming attitude can also help mitigate any problems with the food or the service itself.

So, step one in achieving this sort of “hospitality mentality” is to stop thinking of your diners as “customers”. Start referring to them as guests. Step two is to make a sincere attempt to interact with your guests in a warm and welcoming manner, even if they seem to be not responding in kind. Step three is to know your product, the logistics of your restaurant, and your own limitations. And the final step is to follow through with this attitude until the time that they leave the table. Try not to mentally “check out” when you drop the check. Your job isn’t done until they walk out the front door, and you’ve done your job if they leave with a wholly satisfactory feeling.

You do yourself and your restaurant a great service if you apply these easy techniques. Your restaurant will get the reputation of a comfortable and reliable place to dine in and your tips will increase.


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One response to ““A passion for hospitality”

  1. Blair September 21, 2009 at 11:55 pm

    I agree! I have noticed that if i actually care about my tables, no matter how bad the service may be, I will still get a good tip. It is really true, if you actually show you care you will (most of the time!) be rewarded for it, hopefully with a nice 20%. You have a very nice blog, I enjoyed it. Please check out mine, and let me know what you think.

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