So You Want To Be A Waiter

The best book on waiting tables that you have never read – yet

“How to drive your waiter crazy” – from CNN

How to drive your waiter crazy

By Stephanie Goldberg, Special to CNN //
 
Most waiters would rather have a customer complain than leave unhappy.

Most waiters would rather have a customer complain than leave unhappy.

STORY HIGHLIGHTS

  • Not getting a tip is just one of many things that angers a waiter
  • Also: Demanding customers who don’t make reservations but claim to know owner
  • Asking for food not on menu; sending back half a meal, claiming it was bad
  • Restaurants are not for couples counseling or day care
//

RELATED TOPICS

(CNN) — Many people wouldn’t last a day in a server’s non-slip shoes.

Refilling glasses, balancing trays and clearing dirty plates with a smile can be taxing. But the prospect of a 15 percent to 20 percent tip at the end of the meal is the reason waiters work so hard.

So after a customer repeatedly dined without leaving a good tip at KanPai Japanese Steak & Seafood House in Winston-Salem, North Carolina, the restaurant decided to take action Video recently.

It is certainly not customary for servers to complain to diners if they’re unhappy about their tip, but restaurant manager Michael Lam said this was a unique situation.

“In the restaurant business, of course you have people not tipping or not tipping good,” Lam said. “You can’t just tell them, ‘don’t come.’ … But [this particular customer] made a lot of trouble. [Her party] asked for a lot of things and was never satisfied.”

Read the rest of the article here:

http://www.cnn.com/2010/LIVING/03/08/keep.your.waiter.happy/index.html

Our good friend Steve from the blog  Waiter Extraordinaire is quoted in the article, as well as another Steve, the Steve who literally wrote the book on waiting tables, “Waiter Rant” (the blog and the book).

An interesting article, to say the least.

One thing that should be emphasized is that waiters aren’t immune to bad days. A guest should never feel forced to tip well in the face of rude, indifferent or bad service. We waiters shouldn’t feel entitled to a certain level of tip just for showing up. However, most of the time, if there’s a situation of a less than appropriate tip, it’s because of ignorance or willful behavior on the behalf of the guest. Guests should understand that if a waiter makes a good faith effort to serve them, the waiter deserves to be compensated. Mistakes happen. It’s how the waiter and management responds to those challenges that determines whether the guest leaves relatively satisfied. I mean, how many of us are 100% perfect in our jobs? Most people get paid the same regardless of whether they have a hiccup or not in their job performance. Waiters should be treated the same. I’m not even saying that we deserve a certain level of compensation regardless of performance like most of our guests get, just that circumstances sometimes have to be taken into account and how a waiter deals with those circumstance should also be factored in. If a waiter doesn’t seem to care about a problem, either real or manufactured in the mind of a guest, then, by all means, dock them. and if a waiter performs at a high level, they should be rewarded. It’s the carrot and the stick. If a guest wants continued good service in the future, they should reward great service and penalize poor performance. It’s a pretty simple concept that sometimes eludes our guests.

To visit Waiter Extraordinaire and Waiter Rant, go to these links:

http://waiterrant.net/

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