In the old days, it didn’t matter very much whether you signed your credit card slip or not.
Well, technically it did, but if a guest forgot to sign the slip, there was usually no consequence because they weren’t trying to scam anyone. They knew they ate there; they knew they used their credit card there.
But that was before the days when people forgot about scruples, I guess. Perhaps it’s just a sign of the times.
Apparetnly, the new con/scam/flim-flam is to not sign the credit card slip and then challenge the charge when the statement arrives, because you deliberately didn’t sign it so that you could challenge it and you knew that the restaurant didn’t have a signed charge slip.
Our restaurant has had 3 of those in the past quarter. One was for over $500 in two tabs for one scumbag, one in the bar and then one later the same night in the dining room, where he was part of a larger group that had split checks.
There’s little the restaurant can do if the charge is challenged and there’s no signature on the slip.
So, apparently we have to watch our guests more closely now, which is a shame.
From here on out, make sure you get a signature on the credit card slip. No more is it “No worries, we don’t need a signature because the charge has been captured”. It really never was that way, but in the old days, you could trust people to do the right thing. People really wouldn’t think of deliberately not signing a slip in order to challenge it a month later. Apparently, with times being tight, people are succumbing to temptation.
Fortunately, I haven’t been hit myself yet. But I’ll be checking all slips closely from now on.